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Western Kentucky University has partnered with BankMobile to deliver your refund and payroll funds.  All refunds and payroll funds are disbursed into the account of your choice.*  


When it comes to deciding how to get your money, just choose the best option that fits you.

To get started:

  • Go to: my.wku.edu

  • Click “Sign In” in the upper right corner of the screen

  • Click “BankMobile” located under “Campus Information” to choose your refund option

If you have ever selected a refund preference in the past, you will automatically be directed to BankMobile where you can log in using your BankMobile login and password.   If you cannot remember your password or the email you used when you initially set up your account, you can click the Forgot Login information link and answer the appropriate questions.  If you continue to have issues, you will need to contact BankMobile directly with any questions. BankMobile’s number is (877) 327-9515.


For questions about BankMobile, please contact the WKU Refund and Collections Office at (270) 745-5551 or email refunds@wku.edu.


For more information about BankMobile, visit http://bankmobiledisbursements.com/refundchoicessso/.


Even if a student receives a refund from WKU, it does not mean that their University Account is paid in full. Students must check their TopNet account to verify that their account is paid. It is the student’s responsibility to pay any outstanding balances with the University.

NOTE: The university will NOT issue residual/refund checks, so you MUST choose an option for receiving any refund due to you*. The funds are sent from the university to BankMobile who then disburses the refunds according to the choice a student has made during the selection process.


To view our required disclosures and contract with BankMobile, a Division of Customer Bank, click here.


 *exclusions may apply. 

Some of the links on this page may require additional software to view.

 Last Modified 3/30/21