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Refund Process - Frequently Asked Questions

The refund selection kit includes information on how to set up your refund and payroll preferences with BankMobile. To avoid delays, please set up your refund preference as soon as you receive this kit. During the setup process you will choose your refund preference. Even if you do not receive financial aid, you may be eligible to receive a refund from WKU in the future. For example, if you drop a class during the drop/add period, or if you withdraw, you may be eligible for a refund so don’t ignore your refund selection kit. 

You will receive a Refund Selection Kit as well as an email from BankMobile shortly after you enroll. A bright green envelope will be mailed to your current address on file with the university. 

You have two electronic options for receiving your refunds:

  • Deposit to an Existing Account -This option would deposit your funds into your personal checking or savings account.
  • Deposit to a BankMobile Checking Account -This option would open (upon identity verification) a new checking account with BankMobile and your funds would be deposited into that account.

NOTE: The university does NOT issue refund checks, so you MUST choose an option for receiving any refund due to you. The funds are sent from the university to BankMobile who then disburses the refunds according to the student's refund preference. 

Each registered WKU student will receive a Refund Selection Kit from BankMobile upon initial registration. Your kit will arrive in the mail at your current address on file with the university. You will only receive an initial Refund Selection kit one time.

To get started:

1. Log in at my.wku.edu

2. Click on BankMobile Under Campus Information

If you have ever selected a refund preference in the past, you will automatically be directed to BankMobile where you can log in using your BankMobile login and password.   If you cannot remember your password or the email you used when you initially set up your account, you can click the Forgot Login information link and answer the appropriate questions.  

If you continue to have issues, you will need to contact BankMobile directly with any questions. BankMobile’s number is (877) 327-9515.


To get started:

1. Log in at my.wku.edu

2. Click on BankMobile Under Campus Information

Make sure to select the Deposit to an Existing Account refund preference. 

Should the student have a negative balance after Financial Aid is applied to the account, a refund will be generated for the student. Federal and state financial aid will not be applied to student's account until after the 100% drop/add period each semester. Any refund from excess federal and state aid will not be released until at least the middle of September for fall and the middle of February for spring.

Please note your account will show a “Refund” or “Residual” and dollar amount in TopNet before funds are sent to BankMobile for processing according to your refund preference. If your account show a negative balance, this does not always mean that WKU has a refund for you. If you TopNet account shows ANTICIPATED aid, we do not yet have those funds to apply to your account. 

Even if a student receives a refund from WKU, this does not mean that their university account is paid in full. Students must check their TopNet account to verify that their account is paid. It is the student’s responsibility to pay any outstanding balances with the university.

Funds are sent from the university to BankMobile who then disburses the refunds according to the choice a student has made as follows.

Electronic Deposit to another account:  Money is transferred to another account the same business day BankMobile receives funds from your school. Typically, it takes 1-2 business days for the receiving bank to credit the money to your account.

Electronic Deposit to a BankMobile Vibe account:  If you open a BankMobile Vibe account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.

Even if you do not think you will be getting a refund from the university, you never know what may happen. It may be necessary for you to drop a class, a class may be canceled, or you may receive a scholarship or other assistance that you were not anticipating. If you have setup your refund preference, your refund will be delivered to you in a timely manner. Remember, the university does not issue refund checks, so it is important that you make a choice for your refund preference. Additionally, the university utilizes BankMobile to process student payroll – allowing students to receive payroll directly to their bank account or to the BankMobile Vibe account.

The BankMobile Vibe Account is not associated with WKU. 

Questions regarding BankMobile Vibe should be directed to (877) 327-9515

An ACH or Automated Clearing House transaction is an electronic funds transfer. This option allows for your refund to be directly deposited to an existing bank account. To setup your direct deposit you will complete an ACH form and submit it to BankMobile. You can mail or fax the completed form to BankMobile.

 You will receive an email from BankMobile to your WKU email address when your refund has been processed indicating the option by which you chose to receive your reimbursement. Additionally, you will be able to see details of your BankMobile account by accessing your statement on the website or you may opt-in to receive a text message directly to your cell phone with mobile alerts.


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 Last Modified 12/10/19