The WKU Store - Frequently Asked Questions

Important!: University Billing - Last Day

Friday, January 3rd - the last day to bill textbooks and supplies to your University Bill for Spring Term Classes.

Frequently Asked Questions - Store Hours

What are the store hours? Hours are subject to change without notice. Special Store Hours will be posted. Extended store hours will be posted during back-to-school and special events. Main Campus, 3rd Floor DUC Regular Store Hours Monday-Thursday 7:30am-6:00pm Friday 7:30am-5:00pm Saturday 10:00am-2:00pm Closed Sunday South Campus Location Regular Store Hours Monday-Thursday 8:00am-5:00pm Friday 8:00am-1:00pm Closed Saturday and Sunday Glasgow Campus Location Regular Store Hours Monday-Thursday 8:30am-6:00pm Friday 8:00am-12:30pm Closed Saturday and Sunday Owensboro Campus Location Regular Store Hours Monday-Thursday 10:00am-6:00pm Friday Closed (Special Hours Only) Closed Saturday and Sunday

Frequently Asked Questions - University Bill

What is University Billing? University Billing allows you to apply your course material purchases to your University Bill. You pay when you pay your University Bill. This is currently available at the beginning of Fall, Winter and Spring terms. Summer term does not have this option available. How do I use my University Bill to pay for my books? You must have your University issued ID card to use University Billing and you will need to choose a cashier that accepts University Billing (marked with signs). Tell the cashier that you would like to use University Billing. It’s that easy! When will I have to pay for my books? Please visit http://www.wku.edu/bursar/ and click on Fee Payment Due Dates. NOTE: The payment schedule is based on date of class registration. Bookstore purchases added after your initial bill will be reflected on a subsequent bill and due at a later date. Can I pay for my books at the store? Yes! We will be glad to accept payment for your bookstore purchases and will apply that to your Topnet account. Payments will be reflected on your Topnet account the next business day. If you pay the amount due in full, your "Bookstore Purchases" line item in Topnet will show a zero (0.00) balance. When can I use University Billing to pay for my books? University Billing is available two weeks before Spring and Fall terms begin and ends after the first two weeks of classes. This allows a 4 week window to purchase your course materials. Why can’t I make purchases to my University Bill during the rest of the semester? University Bill is in place to accommodate back-to-school purchases. This payment option is only available during the beginning of Spring and Fall terms. I have a scholorship for $250 or $500 for books, can I still use the Textbook Reservation program? Yes. You can reserve your books and the scholarship money will be applied to your account at a later date. I reserved my books, but have a book scholarship. When will my scholarship money be applied to my account? (Examples: Award of Excellence, Gatton Academy, Hallmark, Minority, Presidential, etc.) We typically wait until after the first two weeks of classes and the drop/add period to make any changes to account balances. The adjustment will be made as soon after that as possible.

Frequently Asked Questions - Textbook Reservations

Why should I reserve my textbooks with the University Bookstore? Textbook reservation is the hassle-free approach to getting textbooks. Here’s a few reasons why thousands of students have made our program their number one textbook-option. It’s a free service to all WKU students. You avoid long lines during first week of classes. You maximize your chance of getting quality used textbooks and saving money. You can choose a convenient pick-up location. Best of all, you get a FREE T-shirt. That’s right, return your textbook reservation box during Sell-Back to receive a FREE t-shirt. Some recent t-shirts sold online for more than $8,000. -> ok… that’s a lie, but the shirt is cool. How does this program work? You have to enroll in the Textbook Reservation Program, easily done via your TopNet account. A few weeks before classes start we will print your class schedule and pull your course materials. They are then boxed and billed using University Billing. All you have to do is pick them up! Once enrolled, you will remain enrolled unless you choose to ‘opt out’! What if I don’t want to reserve my textbooks anymore? You can easily ‘opt out’ through TopNet if you no longer want to be enrolled in this program. What is the deadline for reserving textbooks (or opting out of the program)? The deadline for Fall textbook reservation is July 31. The deadline for Spring textbook registration is December 31. Once enrolled, you will remain enrolled unless you choose to ‘opt out’. I changed my class schedule since I reserved my books, will that be a problem? For Fall Textbook Reservations, we use your class schedule as it exists on August 1st. For Spring Textbook Reservation, we use your class schedule as it exists on January 1st. What happens if I change my schedule before I pick up my books? Pick up your box of books, keep the ones you will need and refund the rest. When will my textbook reservation be ready to pick up? Your reservation may be picked up starting the week before classes begin until the end of the first week of classes. It is MANDATORY for you to have your University issued ID card. Any reservation not picked up will be reshelved and a $20 restocking fee applied to your University Bill. When is the best time to pick up my textbook reservation? The week before classes start, before 10:30am and after 2:30pm are the best times. Lunch time is absolutely the worst time ever, unless you just like to stand in line. What happens if I change my schedule after I pick up my books? Here’s the first rule of buying anything: KEEP YOUR RECEIPT. Remember this. With a receipt any exchange/refund is possible – low hassle. Hassle factor goes up considerably without a receipt. What will happen if I don't pick up my reservation? Your books will be reshelved and refunded to your University Bill. However, you will also be charged a $20 restocking fee. (That’s $20 for not paying attention…do we have your attention now?) Why do I have to pay a restocking fee? Aside from the fact that someone else wanted the used book that was boxed up for you, our having to pull them in the first place and reshelve them in the second place, $20 is a small price to pay for not paying attention. Traffic accidents are way more pricey. Consider it a bargain and a lesson all rolled into one. I received a bill from WKU for this semester, but it doesn't list anything from the bookstore. Why? We aren't able to process all of the textbook reservations before the bills go out for the semester. You should keep checking your account on TopNet for your bookstore purchase amount. I reserved my books, but have a book scholarship. When will my scholarship money be applied to my account? (Examples: Award of Excellence, Gatton Academy, Hallmark, Minority, Presidential, etc.) We typically wait until after the first two weeks of classes and the drop/add period to make any changes to account balances. The adjustment will be made as soon after that as possible.

Frequently Asked Questions - Textbook Reservations Pickup / Delivery

Your reservation will be ready for pick-up during posted locations and times listed below. Don’t forget to bring your WKU ID! Any textbook reservation that is not picked up before or during the first week of classes will be subject to a restocking fee. Pick-up Times and Locations: Main Bowling Green Campus – Regular Store Hours Glasgow Campus - Regular Store Hours South Campus - Regular Store Hours Owensboro - Regular Store Hours I chose a location for pickup/delivery, but need to change it to a different location. You may make changes to your textres delivery options through August 1st for fall and Dec. 31 for spring. What happens if I change my schedule before I pick up my box? Pick up your box of books, keep the ones you will need and refund the rest.