Technical Support for Students
The Office of Distance Learning at Western Kentucky University helps online faculty to create multimedia contents. Mainly, we support Tegrity multimedia. Our staff is available to consult individually with WKU faculty members on questions related to using Tegrity Studio. To schedule a consultation, call (270) 745-5107, or email at tsonline@wku.edu to arrange an appointment.
Help for Students:
- Discussion Board Video
If you have any problem recording on Tegrity after the update, please do the following:
- Download and install or repair .NET 3.5 SP1 from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en. This most likely will fix any issues you may be running into. If not,
- Call Leyla Zhuhadar at 270-535-8132 or email at leyla.zhuhadar@wku.edu
Quick Reference Guides for Tegrity
- Doc: Downloadable Student Guide
- Doc: Tegrity Section 508 Compliance Report
- Guide: Tegrity test proctoring (students)
- Guide to Tegrity icons
- June 2010 highlights for students
- Visual Guide to My Tegrity homepage
- Visual Guide to Tegrity Viewer
The Basics
- Bookmarking: How and Why
- How to: Download and playback a recording on a Mac
- How to: Download and playback a recording on a PC
- How to: Exit full screen view when viewing a recording
- How to: Search for specific content
- How to: Use Tegrity on your iPhone, iTouch or iPad
- How to: View your instructor's recordings
How to’s
- How to: Download mp3 files of class recordings
- How to: Download podcast course recordings
- How to: Enroll in a Tegrity class
- How to: Find your iPhone Connection Code
- How to: Obtain iTunes for use with Podcasts
- How to: Subscribe and play a Tegrity podcast on iTunes
- How to: Search for specific content
- How to: Subscribe to an RSS feed
- How to: Subscribe to a video podcast
- How to: Uninstall the Tegrity Recorder
- How to: Watch class recordings on your mobile phone
- How to: View a live webcast
Extra Information
- Can I delete a bookmark?
- Can I take notes during a recording?
- Can slides be printed?
- Digital Rights Management (DRM)
- Do I have to be online to capture a recording?
- IE internet security settings
- Info: Android/ Droid support
- Info: Can I view live while a recording is going on?
- Info: Can I view recordings offline?
- Info: Get Support
- Info: Google Chrome
- Info: Let Tegrity Know
- Info: Mozilla browser settings for PC playback
- Info: Playback Experience Keyboard Shortcuts
- Info: Podcast types
- Info: Recording statuses – what do they mean?
- Info: What do I do if my course does not appear in the class list?
- Info: Why can’t playback speed be increased on a Mac?
- On which types of mobile phones can you view class recordings?
- Troubleshooting: I’m having trouble with playback buffering
- Troubleshooting: I can’t see my recordings
- Troubleshooting: Mobile support fails to send SMS message
- Troubleshooting: Video podcast subscription option is not underlined
- What do I do if my recording won’t play?
- What does "Available Soon" mean?
WKU Faculty Facilities
Quick Links
Technical Support
