CONTACT INFORMATION
For questions about online courses, getting registered and getting connected to class, or questions about Kentucky Virtual Campus, contact us at Distance Learning by e-mail: reachu@wku.edu or by phone: 1-800-544-2280 or 270-745-2106.
For online technical support in Blackboard (WKU's course management system) go to: http://bbhelp.wku.edu or call 270-745-7000.
If you are enrolled in Canadian Studies classes please call 270-745-2106 for help accessing your courses.
Getting
Connected to Your Online Classroom
Your first time
to access an online course? Here is a checklist of things you need to
have:
- Minimum
Computer/hardware Requirements : At least a Pentium-class computer,
printer, Acrobat
Reader (a free download), Windows
Media Player (usually comes with your computer, but also a free
download), access to a fax machine. Browser: Internet Explorer 5.0 or higher is best, Netscape
7.0 or higher is okay, too.
- Internet
Access : Phone access, like Earthlink is fine, but many people
have reported problems using AOL. You may want to explore other ISPs
(Internet Service Providers). Cable access or DSL is much faster.
- Time: College course rule of thumb: three hours of online time with
nine hours of offline work per week. Online courses take at least
the same amount of time as face-to-face classes. The convenience of
being able to choose when you spend those hours is the best part -
but the time factor is still there!
Here is a checklist of First
Time stuff to get you connected to your online classroom. It
is best to go through them in sequence:
- Open a second
browser window, so you can look at two different websites at
the same time. One website will be these directions and the other
site is the one where you actually do the stuff (set passwords, find
schedules, find your class, etc...)
- Access
TOPNET : You need to do this first, because this is the first
place to set your password(s there are several, so make sure you have
a secure place to write them down!) This is also a great place to
mark in your browser, because you will use this site to do all the
things that college students use to stand in line to do - pay your
tuition, register for classes, check your transcript and final grades.
- WKU
Email Account: Every student is automatically given an email
account. This is important for two reasons:
- You will use THIS
username and password to login to your online classroom.
- All university business
and class business will be sent to this address.
- Login to
your Course
- Buy Your
Textbooks
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