Still Need Help?
Getting Started with OU Campus FAQs
Below are some frequently asked questions about getting started with OU Campus. If you still have questions, feel free to email email@example.com.
- How do I gain access to OU Campus?
The Main Site Contact of your site can request for you to have access to a particular site by logging into OU Addons and request your access. If you have not yet attended OU Campus training, you will need to do so. After completing training, IT will add your user to the requested site and you will access OU Campus using your WKU NetID and password.
- Do I have to take training to gain access?
Yes, all users of OU Campus must first attend training. Training may be completed in one of two ways. First, we offer in-person training that you can signup for at the IT Training Calendar. Second, we offer online training through Blackboard that can be taken at any time from a computer with an internet connection. Both training classes are roughly one hour in length and will teach you the basics of using OU Campus.
- How do I get a new site?
New sites can be requested through OU Addons. The request should be made by the person who intends to be the Main Site Contact of the site. All sites are sent through an approval process with Public Affairs before being sent to IT for creation. You will be automatically notified via email during each step of the process.
- What is the difference between the Site Manager and Content Coordinator permission levels?
Site Manager and Content Coordinator are the two different access levels in OU Campus. Site Managers can do the following things that Content Coordinators cannot: manage image sliders, manage breadcrumbs, and manage menu (navigation) items. You can have as many Site Managers and Content Coordinators for your site.
- What is a Main Site Contact?
The Main Site Contact is not a permission level within OU Campus, rather, they are considered the person responsible for a site. A Main Site Contact may make administrative requests with regards to their site, such as adding/removing users from their site's access list, or completely removing a site. They are also the person IT will contact with any questions about your site, should anything arise.
There may only be one Main Site Contact per site - though Deans, Department Heads, and Directors may also make administrative requests for a site. The Main Site Contact must be a WKU faculty or staff member.
- I have a feature request, who do I send it to?
You may submit a feature request using our Request Help Form, or by sending an email to firstname.lastname@example.org. We will let you know the feasibility of your request - and if feasible, we will let you know a timeframe for completing your request. OU Campus is constantly adding new features, so even if a request you have is not feasible now, it does not mean that it can never happen.
- What templates are available?
Currently, there are three template families and they are defined by what type of navigation menu they use. The template families are: Top Navigation Family, Left Navigation Family, and Hybrid Navigation Family. Each template family has 2 regular page templates - one that utilizes an additional column on the right, and one that does not. To view all templates that are available and see them in use, please see our Funny Monkeys site.
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