Frequently Asked
Questions
Created
by Robin Hanks
& Haiwang Yuan
Directions to the Libraries
TOPCAT 2000
FirstSearch & EBSCOhost
Remote Access
Material Access
Other Online Resources
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Q: If I am coming from
outside of Bowling Green, how do I find the Libraries?
A:
- Directions from the south from I-65:
-
Take I-65 north to Bowling Green exit 20,
William H. Natcher Parkway (formerly Green
River Parkway). From the Parkway, take Exit 4 to U.S. 31-W
(Nashville Road). Turn right (north) off the exit ramp toward
Bowling Green. Go about two miles and continue straight on
US 31-W past U.S. 231 (Campbell Lane). Continue another two
miles and turn left onto University Blvd (U.S. 231 Business).
Continue to the next light and turn right onto Normal Street.
Pass Regents Avenue and Virginia Garrett Avenue on your left
and you'll see the nine-storey Cravens Building where the
Main Library is located. Turn left at the light at the top
of the hill (14th Street). Stay in the left lane. Go straight
at the stop sign. Turn left into the campus at the first drive.
Continue around drive and park at the meter. (You can also
park in faculty/staff spaces after 5:00 p.m. on weekdays and
all day on Saturday and Sunday.) Continue walking along street
until you see the Helm Library building on the right. Walk
down the steps toward the Helm building. Continue walking
past the Helm building to the door of the Cravens building.
- Directions from the north from the Natcher Parkway:
-
Take I-65 north to Bowling Green exit 20, William
H. Natcher Parkway (formerly Green River Parkway). From the
Parkway, take Exit 5 to US 68/80 (Russellville Road). Turn right
off the exit ramp toward Bowling Green. Go about four miles
and turn right onto University Blvd. Continue to the next light
and turn left onto Normal Street. Pass Regents Avenue and Virginia
Garrett Avenue on your left and you'll see the nine-storey Cravens
Building where the Main Library is located. Turn
left at the light at the top of the hill (14th street). Stay
in the left lane. Go straight at the stop sign. Turn left into
the campus at the first drive. Continue around drive and park
at the meter. (You can also park in faculty/staff spaces after
5:00 p.m. on weekdays and all day on Saturday and Sunday.) Continue
walking along street until you see the Helm Library building
on the right. Walk down the steps toward the Helm building.
Continue walking past the Helm building to the door of the Cravens
building.
- Directions from the north from I-65:
-
Follow I-65 south to Bowling Green. Use Exit
28 (the Corvette Plant). Then use connector road to 68-80 and
31-W to Bowling Green. Follow 68-80 and drive into University
Blvd. Continue to the next light and turn left onto Normal Street.
Pass Regents Avenue and Virginia Garrett Avenue on your left
and you'll see the nine-storey Cravens Building where the Main
Library is located. Turn left at the light at
the top of the hill (14th street). Stay in the left lane. Go
straight at the stop sign. Turn left into the campus at the
first drive. Continue around drive and park at the meter. (You
can also park in faculty/staff spaces after 5:00 p.m. on weekdays
and all day on Saturday and Sunday.) Continue walking along
street until you see the Helm Library building on the right.
Walk down the steps toward the Helm building. Continue walking
past the Helm building to the door of the Cravens building.
- If the spaces with parking meters on the main
part of the campus are filled:
-
Continue past the Helm Library building through
campus (on one-way street) to stop sign. Turn right onto Normal
Street. Continue down Normal Street until you reach Virginia
Garrett Avenue -- turn right. Go to the stop sign, turn left
onto Avenue Champions, staying in the left lane. Visitor parking
is located on the left-hand side of Avenue Champions just past the
Downing University Center. If spaces are full, continue down
Avenue Champions. Get into the right lane. Turn right at the traffic
light onto University Blvd. Pass L.T. Smith Stadium and Diddle
Arena on right, then turn right into the lot between the Stadium
and the parking structure. The Campus Police office is located
on the outside of the parking structure facing the Stadium.
You can ask for a one-day parking permit, which will allow you
to park in faculty/staff and student spaces.
- For a map and more information, please visit
this Directions
to the University link.
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Q: If I am coming
from outside of Bowling Green, how do I find the Kentucky Museum?
A:
Part of the Kentucky Building, the Kentucky Museum
is conveniently located in Bowling Green, Kentucky on the campus
of Western Kentucky University. To find it on the map, look
here.
- Directions from the south on I-65:
-
Traveling Southbound: From I-65 South, take Exit 28 to Bowling
Green. Follow 31-W South and Highway 68-80 (Adams St.) to
Western Kentucky University. Just pass 14th Street, look for
the
directional sign to the Kentucky Museum and turn left at the
traffic
island and proceed down Kentucky Street. There are visitor
parking
lots on the left and right. The Kentucky Building is 5.5 miles
from Exit
28.
- Directions from the north on I-65:
-
Traveling Northbound: From I-65 North, take
Exit 20 to the William H.
Natcher Parkway (formerly the Green River Parkway). Take Exit
4 and
turn right onto 31-W (There is a sign for Western Kentucky University).
Take 31-W to University Boulevard and turn left. Follow this
street to
the Kentucky Building. There is visitor parking on the left
and right. The
Kentucky Building is four miles from Exit 4.
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Q: Can I have online access to
the books at WKU Libraries?
A: You can use TOPCAT
2000, the WKU Libraries Online Catalog, to find out what books
Western has and whether those books are checked out of the library.
You cannot access the information in the books. To do that, you
will have to come to the library. To use TOPCAT 2000 from off campus:
- Point your browser to the following address:
http://topcat2000.wku.edu
(You may follow this link if you choose to do so);
- Choose Local Catalog from the options available;
- To exit TOPCAT 2000, click on Exit;
For details, see the online
handout on how to access TOPCAT 2000 and a visual
tutorial for using TOPCAT 2000
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Q: How do I get into EBSCOhost?
A: To access EBSCOhost
from your home computer:
- Use the Web (graphic-based) version by pointing
your browser to: http://search.epnet.com;
- In User ID box, type authorization number; Press
Tab; and at Password box, type the password;
- Click the Click Here to Login button.
OR
- Access EBSCOhost databases from the Libraries'
Home Page at http://www.wku.edu/Library;
- Click on EBSCOhost link under Electronic
Resources on upper right screen.
- Proceed with login steps #2-#3 above.
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Q: How do I get into FirstSearch?
A: To access FirstSearch:
- Use the Web (graphic-based) version by pointing
to: http://www.ref.oclc.org:2000;
- Click on Use FirstSearch at the Connect to OCLC
Reference Services screen;
- Type your FirstSearch Authorization number, press
Tab; type your FirstSearch Password; click on Start; click on
Continue;
- Follow on-screen instructions to search the desired
database and display any records;
- To quit FirstSearch Web, click Exit and Yes on
FirstSearch menu bar.
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Q: How do I get passwords to
EBSCOhost and FirstSearch?
A: You have to be a WKU employee or registered
student to get the passwords. However, if you come to the library
we will be more than happy to help you start your research. Among
the things we can show you in the library are several print sources
and a few computer databases that are not available from off-campus.
If you are a WKU employee or registered student,
we can provide you with the authorization number and password if
you provide us with the last four digits of the I.D. number on your
Western I.D. card. We need this information to verify that you are
a current student at Western Kentucky University before we can give
you the password. To contact us, call (270) 745-6115, or e-mail
web.reference@wku.edu.
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Q: If I plan to take classes
at WKU, can I get passwords to its online databases?
A: Sorry, but you have to be registered to get the
passwords.However, if you come to the library we would be more than
happy to help you start your research. Among the things we can show
you in the library are several print sources and a few computer
databases that are not available from off campus.
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Q: How do I access magazine
or journal articles from the library via the Internet?
A: EBSCOhost is an Internet resource to
which our library subscribes. There are full-text databases available
via EBSCOhost.
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Q: Can I get genealogy information
from your library?
A: We do have several genealogy sources at the Kentucky
Library located on the Bowling Green campus. However, we don't have
the staff to do personal requests over the phone or the Internet.
Genealogy Books found in the Kentucky Library are listed on our
TOPCAT 2000.
If you can come into the library we will be more than happy to show
you the records and start you on your research. If you are planning
a trip to look at these records, we would suggest you call the Kentucky
Library to check the hours we are open. The phone number is (270)
745-5083. Good luck!
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Q: Is there any way to find
information about WKU alumni on the Internet such as the current
Student/Faculty/Staff directory?
A: Sorry, WKU doesn't have an Internet directory
for finding information about WKU alumni yet. Your best bet would
be to call the Alumni Relations office at (270) 745-4395.
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Q: How can I get a WKU e-mail
address?
A: If you are a WKU employee or registered student,
you can set up a Western e-mail account by using TORI, the Total
Online Resource Interface, at the following web address: http://www2.wku.edu/tori/.
Just follow the instructions to set up an account. TORI will also
give you instructions on how to access your account.
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Q: If your libraries don't have
the material I need, how can I get it?
A: You can use our Interlibrary Loan services.
Located at the far right corner of the Reference Room, Interlibrary
Loan provides a system for borrowing materials from other libraries.
You may ask for forms at the Reference Desk. This service is limited
to faculty, staff, and graduate students. Undergraduates may use
the service after obtaining their professor's signature on each
ILL request form they submit.
The Interlibrary Loan forms are also available on
the web at the following address:
http://www.wku.edu/Library/dlps/ill.htm#web
Please read the information on the Interlibrary
Loan page regarding copyright, Interlibrary Loan policies, and how
long it takes to get materials.
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Q: I need to research a certain
subject. Can you find materials and fax, mail, or e-mail them to
me?
A: Sorry, we can't because we are a quick reference
service. If you come in to the library to do the research yourself,
we will be glad to help you locate the materials you need.
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Q: I am a WKU Extended Campus
student. Can you find materials and fax, mail, or e-mail them to
me?
A: Sorry, we can't because we are a quick reference
service. You may either go to the Extended Campus or call the toll
free number 1-800-922-9585 for help.
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Q: I can't get to any of the
CD-ROM databases at home. Can you tell me why?
A: The CD-ROMs are Local Area Networked on campus
and not connected to the Internet. To get to the CD-ROMs you have
to use campus-wide networked computers.
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Q: What electronic resources
from your libraries are available from off campus?
A:
Internet databases and E-Journals.
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Q: I can't get full text
from databases in EBSCOhost and FirstSearch. Why not?
A: Not all of the articles indexed in EBSCOhost
and FirstSearch are available in the full text online.
To access articles that are not available online,
you will need to come to the library to read or copy the articles.
You can use TOPCAT 2000
to verify that our library subscribes to a journal before you visit
the library.
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Q: Can I get journal or magazine
citations off TOPCAT 2000?
A: No. TOPCAT 2000 is an online catalog that gives
you the location and citation of books, journals, and other library
materials. To find a citation of an ARTICLE from a journal or magazine,
you need to use either the print indexes or the online indexes such
as EBSCOhost and FirstSearch.
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