Western Kentucky University

IT Division - Telephone

Features

The following services are available to the campus community.  You may request any of these features by using the Voice Services>Phone Feature Request via Service Catalog https://td.wku.edu/TDClient , online chat http://www.wku.edu/it/chat/, or by telephone (270-745-7000).  The IT Helpdesk serves as the initial point of contact for technology support and provides the first level of response for technology-related problems and questions.

 

Voicemail:

Voicemail service can be obtained for employees of WKU. Once voicemail has been established, instructions will be sent out by email on such topics such as setting up a password, record a greeting, plus more features. For an online version of voicemail instructions please click on the link.

 

Call Centers:

A department that needs to route a large volume of incoming calls to centralized areas within their organization have the ability to have their area setup as call center to handle these calls.

 

Call Management Reports:

If a department has been setup as call center, they may want to utilize the call management reports that can be setup to record daily or monthly call logs, and have the ability to utilize call flow within a department effectively.

 

Automated Attendants:

Automated Attendants allows callers to be automatically transferred to a particular extension without the intervention of a receptionist.

 

 Last Modified 3/20/14