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Software Support Standards

Computer Software Standards 

The basic computer software support policy is to assist with all software in use by faculty and staff on WKU’s campus. However, the enormous variety of software products makes it impossible to deliver the same level of service for all software. Every effort is made to respond to all requests for help, but the level of support may be limited for some computers and peripherals, depending on their age, operating system, driver availability or other factors.  

Standard Software Image 

 All computers supported by WKU IT utilize a standard software image.The image includes the following software: 

 

Windows Computers

  • Windows 10 Education x64
    • (Windows 7 Enterprise x64 may be used if a computer is not eligible for Windows 10)
  • Symantec Endpoint Protection
  • Microsoft Office 2016 (Outlook, Word, Excel, PowerPoint, Access)
  • Firefox
  • Chrome
  • Adobe Reader
  • VLC
  • Filezilla
  • ImgBurn
  • Java 8
  • Microsoft Silverlight
  • Adobe Flash
  • Adobe Air
  • 7Zip

Mac Computers

  • OS X 10.10 and 10.11, and macOS Sierra
  • Symantec Endpoint Protection
  • Microsoft Office 2016 for Mac (Outlook, Word, Excel, PowerPoint)
  • Chrome
  • Firefox
  • Adobe Reader
  • VLC

If you intend to use Windows on your Apple computer, please contact the WKU IT Helpdesk: www.wku.edu/it/contact 

If there is a need for additional software, it is the responsibility of the client to procure and install. Information Technology strongly encourages the purchase of software maintenance and support on any software product that is not listed above. Additional software is available at the WKU Software Center.

Windows 10 on Faculty and Staff Computers at WKU

Due to the device drivers and BIOS updates Dell provides, the following models are eligible for Windows 10:: 

 

Desktop Computers (Dell):

Optiplex 9010 or newer (includes 9020, 9030 AIO, 7040 and 7440 AIO)

 

Note: Common models ineligible for Windows 10: Optiplex 755, 760, 780, and 990.

 

Laptop Computers (Dell):

Latitude 6x30 or newer (includes Latitude 6440, 5450, 5470, 7370 and 7470)

 

Note: Common models ineligible for Windows 10: Latitude 6520, 6420, 6320, 6510, 6410.

  

Microsoft Office

The WKU IT Division currently supports the following versions of Microsoft Office:

 

  • Microsoft Office Professional 2010 for Windows (Support ending soon)
  • Microsoft Office Professional 2013 for Windows
  • Microsoft Office Professional 2016 for Windows
  • Microsoft Office 2011 for Mac
  • Microsoft Office 2016 for Mac

Note: Office 365 subscription software is not eligible to be installed on WKU owned Faculty and Staff computers at this time. 

Data Transfer and Storage 

Information Technology is not responsible for the backup and restoration of non-work related data including, but not limited to: music, personal pictures, games, and non-WKU owned software. It is recommended that personal data be stored on external devices such as USB/Firewire external drives, which are to be purchased with personal funds. IT support staff has discretion in identifying personal data; however music, photographs, and videos used in scholarly work are exempt.

In the case of an Operating System Refresh (OSR), the client’s existing hard drive will be replaced with a pre-imaged hard drive. Data will be transferred to the new drive, and the existing drive will be stored in a secure location, in its current state, for 30 days. The data will then be copied to a secure backup server and stored for another 60 days. If the client discovers missing data within 90 days of an OSR or computer upgrade, a request to restore the data can occur by contacting the WKU IT Helpdesk.

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 
 Last Modified 5/1/17