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Western Kentucky University

IT Division - Quick Links

IT Quick Links

Links on this page are for some of the more commonly accessed tasks in IT.


Auditorium Reservation

The Mass Media and Technology Hall auditorium features HD capability along with a variety of other classroom technologies. To reserve the MMTH Auditorium please send a request to  The auditorium can also be reserved using Astra.

Please review the Auditorium Use Policy before requesting a reservation.

Visit the Auditorium Reservation Page

Create / Reset My NetID Password

Use this link if you need to create your NetID password or reset it.  You will be required to provide some demographic information in order to create/reset your password.  As always, if you experience difficulties, please contact the IT Helpdesk at (270) 745-7000.

Visit the NetID Create / Reset Password Page

Lab Hours & Locations

WKU provides Student Technology Centers (general usage computer labs for all students) at six locations on the main campus.  There is also one Student Technology Center (STC) at each regional campus location, and another at  South Campus location.  Use the Lab Hours & Locations page to find out where these labs are and what time they are open.

Visit the Lab Hours & Locations

Live Chat Support

Technical Support Services offers chat support as an alternative to contacting the IT Helpdesk by phone or online request. This service is designed to provide the WKU Community with a fast and easy mode of contact with an IT Consultant for things such as password resets, general IT questions, or account requests. To chat live with a consultant...

Visit the Live Chat Support Page

Remote Assistance

While troubleshooting a problem you are encountering, an IT representative may wish to connect to your computer. The link above will direct you to the page that initiates a remote assistance session. You will need to enter your name, WKU ID number, and the code the IT representative provides to you.

Visit the Remote Assistance Page

Systems Status

Information provided on this page alerts you to downtimes, outages, or other issues that prevent or impair your access to various IT systems.

Visit IT Systems Status

WKU Employee Quick Start

Intended for WKU Employees to quickly view what IT Services are available and how they are interconnected.  Also provides links to the most common IT services used by employees.

Visit the WKU Employee Quick Start Guide

WKU Student Quick Start

Intended for WKU Students to quickly view what IT Services are available and how they are interconnected.  Also provides links to the most common IT services used by students.

Visit the WKU Student Quick Start Guide


Issue with Outlook 2011 and OS X 10.11 (El Capitan)

Attention Mac users: If you use Office 2011, do NOT upgrade to El Capitan. Click heading to learn more.

Satellite Support Unit

Schedule for Satellite Support Unit at the Downing Student Union. Click the heading to learn more.

Systems Status

All Systems are OKAll Systems are OK

Upcoming Training

Date Time Title
10/810:00amOU Campus CMS Training
10/131:30pmAdobe Connect Pro Training Refresher
10/1410:00amAdvanced OU Campus - Galleries and Foms

Contact Helpdesk

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Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
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 Last Modified 9/30/15