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Western Kentucky University

IT Division - News

Mobile Support Pilot

Technical Support Services is implementing a pilot project for the 2012 calendar year specifically designed to provide limited software support for personally-owned smartphones, iPads, laptops, and desktops as well as university-purchased iPads.

If you need assistance, contact the IT Helpdesk via phone, chat, or visit the front counter on the third floor of MMTH for initial case generation and troubleshooting.  If a client’s question or issue cannot be resolved at first-level, a case will be escalated to the appropriate area for resolution.

For more information about this service and the scope of the pilot, please refer to the following website: .  For information about ways to utilize mobile devices at WKU go here:   If you have further questions or need support, contact the IT Helpdesk at 270-745-7000 or visit to initiate a Live Chat session or fill out an Online Request.

Lori Douglas
Technical Support Services

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 Last Modified 9/25/14