Mobile Support Pilot
|Author: Lori Douglas|
Date: Friday, January 20th, 2012
Technical Support Services is implementing a pilot project for the 2012 calendar year specifically designed to provide limited software support for personally-owned smartphones, iPads, laptops, and desktops as well as university-purchased iPads.
If you need assistance, contact the IT Helpdesk via phone, chat, or visit the front counter on the third floor of MMTH for initial case generation and troubleshooting. If a client’s question or issue cannot be resolved at first-level, a case will be escalated to the appropriate area for resolution.
For more information about this service and the scope of the pilot, please refer to the following website: http://www.wku.edu/it/mobile/ . For information about ways to utilize mobile devices at WKU go here: http://www.wku.edu/it/mobile-support/. If you have further questions or need support, contact the IT Helpdesk at 270-745-7000 or visit http://www.wku.edu/it/helpdesk to initiate a Live Chat session or fill out an Online Request.
Technical Support Services
WKU's Technical Support Services department has published the IT Support Standards for faculty and staff. Please read the article for a link to the website.
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