Now Offering Live Chat
|Author: Eric Wolfe|
Date: Wednesday, July 13th, 2011
The Information Technology Helpdesk is excited to announce that beginning Wednesday, July 13, we will start piloting a new avenue of support—live chat. Live chat is an additional route for you to contact an Information Technology Helpdesk consultant when you need a "quick fix" or a question answered. We anticipate certain requests will be readily resolved via chat; however, some more complicated issues may still require telephone support. Below are some example topics we expect to routinely resolve via chat:
- Configuring email settings and Outlook tips
- Password resets
- Subscribing/unsubscribing from mailing lists
- Account requests
You will be able to chat with one of our consultants from 8:00 a.m. to 2:00 p.m. Monday through Friday at www.wku.edu/it/chat/, which you will find linked under the Services tab on the new IT website. These are the summer chat hours during the pilot phase. Hours will change during the fall semester pilot. As always, we can also be reached at (270) 745-7000 or via online request at www.wku.edu/helpdesk.
For Fall 2013, the IT Division implemented a new online service request system allowing you to report problems and seek assistance online.
The 2013-2014 academic year's free lab print allocation is available to use beginning August 12.
The IT Helpdesk has expanded live chat support hours.
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