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Western Kentucky University

IT Division - Audiovisual Support

Audiovisual Support Center

The Audiovisual Support Center is WKU’s center for Interactive Video Classes,  Desktop Video Conferencing, Digital Signage and all other A/V Technology throughout the WKU campus. The support center provides basic customer support by documenting your problems & trouble-shooting IVS classes.



Fall and Spring Semesters

  • The A/V Technical Support Center operates Monday – Friday (some Saturdays, depending on class schedule), 8:00 am – 9:00 pm (Fall and Spring Terms).

Winter and Summer Semesters

  • Winter and Summer Terms, operating hours are 8:00 am – 4:30 pm or when IVS classes are in session.


Support Provided:

  • IVS Classrooms/IVS Conference Rooms
  • Desktop Video Conferencing 
  • Digital Signage
  • Other A/V Technology



For questions or problems relating to A/V across WKU, please call the Audiovisual Support Center at 270-745-3809. We will take your information and expeditiously route your case to the appropriate technical personnel.

Cool Metal Medical Bag



Issue with Outlook 2011 and OS X 10.11 (El Capitan)

Attention Mac users: If you use Office 2011, do NOT upgrade to El Capitan. Click heading to learn more.

Satellite Support Unit

Schedule for Satellite Support Unit at the Downing Student Union. Click the heading to learn more.

Systems Status

All Systems are OKAll Systems are OK

Upcoming Training

Date Time Title
10/61:30pmAdvanced OU Campus - Galleries and Foms
10/810:00amOU Campus CMS Training
10/131:30pmAdobe Connect Pro Training Refresher

Contact Helpdesk

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Note: documents in Excel format (XLS) require Microsoft Viewer,
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Note: documents in Word format (DOC) require Microsoft Viewer,
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Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
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Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
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 Last Modified 9/30/15