Audiovisual Technical Support Center
The Audiovisual Technical Support Center is WKU’s call center for Interactive Video Classes, Classroom Technology, Desktop Video Conferencing, and all other A/V Technology throughout the WKU campus. The support center provides basic customer support by documenting your problems, trouble-shooting (IVS classes), and helpdesk case tracking.
Hours
Fall and Spring Semesters
- The A/ V Technical Support Center operates Monday – Friday (some Saturdays, depending on class schedule), 8:00 am – 8:00 pm (Fall and Spring Terms).
Winter and Summer Semesters
- Winter and Summer Terms, operating hours are 8:00 am – 4:30 pm or when IVS classes are in session.
Support Provided:
- IVS Classrooms/IVS Conference Rooms
- Desktop Video Conferencing (Adobe, Skype, etc.)
- Classroom Technology (projectors, document cameras, speakers, classroom computers, etc.)
- Other A/V Technology
Contact
For questions or problems relating to A/ V across WKU, please call the Technical Support Center at 270-745-3809. We will take your information and expeditiously route your case to the appropriate technical personnel.
Announcements
Helpdesk Summer Hours
The IT Helpdesk summer hours (running May 14 thru August 12) are Monday thru Friday 7:00 a.m. to 8:00 p.m. and Saturday noon to 8:00 p.m.Front Desk Relocation
During construction on Mass Media and Technology Hall third floor (starting May 14), the Technical Support Services front desk serving ResNet and Desktop Support will be located outside of MMTH 314.Systems Status
 | All Systems are OK |
Upcoming Training
| Date | Time | Title |
|---|---|---|
| 5/29 | 10:30am | Advanced OU Campus - Galleries and Foms |
| 5/29 | 1:00pm | Blackboard SafeAssign |
| 5/30 | 2:00pm | Intro to Desktop Video Conferencing |
Contact Helpdesk
- (270) 745-7000
- Submit a Request Online
- Live Chat
Feedback
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