Western Kentucky University

IT Division - Audio Conferencing

Audio Conference Calling

WKU has three main methods for audio conferencing:

  • Analog Telephone - connects up to 3 participants
  • Digital and VoIP Telephone - connects up to 6 participants
  • Hosted Audio Conferencing - connects up to 25 participants

Audio calls must be scheduled 24 hours in advance. For calls scheduled within a 24 hour window, a $25.00 convenience charge will be incurred.

 

Analog Telephones

With your analog telephone, you have the ability to make a conference call that includes your phone line plus two others.

When you are on a telephone call and wish to add a third party to your conversation, simply press your FLASH button (or tap your switch-hook if you do not have a flash button). Wait for a dial tone and dial the third party's telephone number. When the third party answers the phone, simply press the FLASH button again (or tap your switch-hook) to link everyone together. If your third party does not answer the phone or you reach voicemail, simply press the FLASH button twice to release the third party.

 

Avaya Phones

With your digital or Voice over IP telephone, you have the ability to make a conference call that includes yourself and five other people (digital and VoIP telephones have a built-in caller ID display, lit buttons, and multiple call appearances).

When you are on a telephone call and wish to add a third party to your conversation, simply press CONFERENCE, dial the number of the third party, and when he or she answers the telephone, press CONFERENCE again to link everyone together. Repeat this step for each additional party you wish to add to your call. Remember, the limit is six including yourself.

 

Hosted Audio Conferencing

With hosted audio conferencing you can request an audio conference call that includes yourself and 24 other people. With hosted audio conferencing, participants can either dial using a toll free number, or a local number. 

To request a hosted audio conference, please submit an audio conference request via IT's Service Catalog, Online Chat, or call 270-745-7000.  

You will need to have the following information ready to make your request:

  • Date of Conference
  • Time of Conference with time zone
  • # of participants

If you use the IT Service Catalog, you can browse a large list of available IT services.  In this instance, choose Voice Services, or search on keywords using the search box on the right.  The Service Catalog will prompt you for information to begin your request, saving you time and a phone call.  Additionally, with the service catalog, you can track the progress of your request.  

 Last Modified 2/17/14