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Western Kentucky University

Password Expiration on Mobile Devices - iPhone


1. From the home screen select "Settings."

iphone step 1

2. Turn the switch for "Airplane Mode" to "On."

iphone step 2

3. From the settings menu select "Mail, Contacts, and Calendars."

iphone step 3

4. Select your already established Exchange email account from the accounts listed.

iphone step 4

5. Select "Account - (your Exchange email address)."

iphone step 5

6. Tap in the password box to update your NetID password and select "Done" when you are done.

iphone step 6

7. Go back into settings and turn the switch for "Airplane Mode" to "Off", if the credentials provided are correct you should now be able to resume normal use of your exchange email account on your mobile device.

iphone step 7


If you have any problems or questions please contact the IT Helpdesk via Chat support at or by phone at 270-745-7000.

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 Last Modified 9/25/14