WKU IT Network and Computing Support

Department Information
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Helpdesk Services
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Remote Assistance
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Statistics
IT Helpdesk Graphs
- Case Volume
- Customer Satisfaction
- Demographics

Links
Desktop Support
Helpdesk
Network Services

Click on the description to view each graph.

3 Month Case Volume
This graph depicts the number of cases opened and closed for the current and 2 previous months.

Weekly Case Volume
This graph shows the number of cases Opened and closed for today and the previous 6 days.

Customer Satisfaction
This graph depicts our customers' satisfaction when assisted using remote access software. This graph is updated manually each Monday.

Demographics
This graph shows the number of cases for the various populations assisted by the IT Helpdesk.