Skip to main content
Western Kentucky University

CWD: Courses: Team and Employee Development

Print this page

Resolving Team Conflicts

Introduction

Managing conflict is a vital skill for all managers, supervisors, and supervisory trainees. Although conflict between workers is inevitable, learning how to manage conflicts will help supervisors minimize negative effects of conflict situations.

Objectives

The participant will learn: (1) the nature of conflict situations, (2) how people experience conflict situations differently, and (3) effective techniques for resolving conflict in the workplace.

Content Outline

  • The nature of conflict situations
  • How people experience conflict situations differently
  • Effective techniques for resolving conflict in the workplace

Who Should Attend

This seminar is intended for managers, supervisors, supervisory trainees, and members of a team.

Open Enrollment Training

 

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 
 Last Modified 9/24/14