Quality Assurance Training
- Applications of Statistical Process Control (SPC)
- Facilitating Continuous Improvement Programs
- Fundamental of Statistics
- Implementing Total Quality Management (TQM)
- Introduction to Statistical Process Control
- Introduction to Total Quality Management (TQM)
- Lean for Administrative Personnel
- Lean for Healthcare
- Lean Manufacturing
- Pre–SPC Math
- Problem Solving
- Problem Solving Tools
- Quality Circles
- Quality Commitment: A Philosophy for Success
- Review of Control Chart Construction and Analysis
- Review of SPC and an Introduction to CPK
- SPC Concepts
- Total Quality Management for Front-Line Employees
- Total Quality Management for Managers
- Value Stream Mapping
6 Hours Total (Two 3-Hour Sessions)
This training session focuses on the team approach to problem solving. Contemporary industries involve their employees in team oriented decision making processes. Therefore, the ability to recognize problems and participate in the team problem solving process is a critical skill for all employees.
The participant will learn: (1) how to identify problems, (2) when to pursue the team approach to problem solving, (3) how to conduct an efficient problem solving meeting, (4) how to apply solutions to perceived problems, and (5) how to integrate a problem solving approach to the decisions faced by all workers in a modern technological environment.
- Problem identification; goal definition
- Benefits of a teamwork approach
- How to involve others — brainstorming
- Tools of analysis; analysis of problems
- Conceptual and behavior obstacles to team problem solving
- Why use a team problem solving approach?
- Hands–on example — addressing a problem at your organization
Who Should Attend
This seminar is intended for employees involved in teams as well as supervisory and management personnel or SPC participants.