Courses for Quality Assurance Training:
Problem Solving Tools
4 Hours Total (One 4-Hour Session)
This training session focuses on an overview of the problem-solving process with emphasis on the tools that are used. The ability to recognize the problem-solving model and tool application is a critical skill for all employees.
The participant will learn: (1) the seven problem-solving steps and how to identify problems, (2) the challenges and advantages of problem identification, (3) what problem-solving tools are and when they are best used, (4) how to apply solutions to perceived problems and, (5) how to integrate a problem-solving approach to the decisions faced by all workers in a modern technological environment.
- Problem identification: goal definition
- The seven step model
- Tools of analysis
- Conceptual and behavior obstacles
- Hands–on examples — addressing a problem in organizations
Who Should Attend
This seminar is intended for employees involved in teams as well as supervisory and management personnel.