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Western Kentucky University

CWD: Courses: Quality Assurance Training

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Introduction to Total Quality Management

Session Format:

One 4-Hour Session


The global economy has caused many companies to look at Total Quality Management (TQM) as a way to maintain a competitive edge in the world market. This session trains participants in how to use the resources of both management and labor to improve company quality and productivity using teams.


The participant will learn: (1) the historical development of fundamental concepts of TQM, (2) the basic tenets of TQM and how they have been used successfully by a wide variety of businesses and industries, (3) the types of organizations where TQM works best, (4) how to create an appropriate environment which will support the implementation of a TQM program, (5) how data-driven TQM enhances efficiency and employee/customer satisfaction, and (6) some of the difficulties companies may face when implementing TQM.

Content Outline

  • Brief introduction to TQM of a problem
  • The basic tenets of TQM
  • Discussion of the three components of TQM
  • Discussion of the limitations of TQM
  • Presentation of case studies that reinforce TQM concepts

Who Should Attend

This seminar is intended for upper management, mid-level managers, clerical/support staff, and hourly employees.

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 Last Modified 9/24/14