Western Kentucky University

CWD: Courses: Customer Service

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Dealing with Difficult People


Difficult people’s contribution to the work place are limited to negative aspects such as stress, absenteeism, and lost productivity. Although their numbers are few, their impact is great. Learning to understand and cope with these individuals can be invaluable to the manager supervisor or line employee.


The participant will learn: (1) to identify the personality, (2) the characteristics of the difficult personality, (3) coping strategies for working with difficult individuals, and (4) to develop an action plan for dealing with the difficult personality.

Content Outline

  • Identifying difficult personalities
  • Coping strategies
  • Developing an action plan

Who Should Attend

This seminar is intended for managers, supervisors, supervisory trainees, or members of a team.

 Last Modified 7/22/13