Western Kentucky University

CWD: Courses: Communication

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Communication Mystery

Session Format:

4 Hours Total (One 4-Hour Session)

Introduction

This training course is based on the techniques of experiential learning and much of the learning process is "created" by the participants. In this type of learning there will be less direction but more guidance from the facilitator.

Also, participants will be working in teams and will be learning communication skills as they solve a "Who done it..." mystery.

Objectives

The participants will be able to:

  1. Recognize common myths and facts related to communication
  2. Understand the value or destructiveness of assumptions in communication
  3. Distinguish among the four paths of expression
  4. Practice using assertive, positive language when communicating with others
  5. Use active-listening skills to communicate with others in a group
  6. Practice effective listening techniques
  7. Become sensitive to behaviors that may or may not obstruct problem solving

Content Outline

  • Communication basics
  • Uncovering assertive speaking skills
  • Discovering active listening
  • Obstacles to active listening

Who Should Attend 

This seminar is intended for managers, supervisors, supervisory trainees, employees involved in teams and employees interested in improving all aspects of their communication skills.

 Last Modified 7/22/13