Western Kentucky University

CWD: Supervisor Certificate Program

Program Information

Course Content

Please click on the titles to display the course descriptions.

Continuous Improvement

Dealing with Change
The participant will understand: (1) current situations of organizational change in the workplace, (2) basics of change, (3) how to handle change in the workplace, and (4) how to help other team members handle change in an effective manner.
Problem Solving Tools
The participant will learn: (1) the seven problem-solving steps and how to identify problems, (2) the challenges and advantages of problem identification, (3) what problem-solving tools are and when they are best used, (4) how to apply solutions to perceived problems, and (5) how to integrate a problem-solving approach to the decisions faced by all workers in a modern technological environment.
Project Management
The participant will learn to: (1) identify personal goals for this training, (2) distinguish key terminology, (3) understand important project management concepts, (4) assess your current skill level, (5) help the customer define the objectives and deliverables for the project, (6) identify and organize project tasks, and (7) estimate time factors for tasks as well as the entire project.
Meeting Management
Time Management
The participant will learn: (1) productivity and time management techniques, (2) a how-to approach to time management, and (3) how the company/plant atmosphere contributes to effective use of time or promotes time theft.

Supervisory Tools

Fair Supervisory Practices
The participant will learn: (1) guidelines for making fair decisions regarding hiring, work assignments, terminations, and other terms or conditions, (2) the implications of the Title VII of the Civil Rights Act of 1964, (3) the implications of the Age Discrimination in Employment Act (as amended), (4) the implications of the Civil Rights Act of 1991, and (5) the implications of the Americans with Disabilities Act (1990).
Juggling Multiple Priorities
Basic Supervision
The participant will learn (1) what supervisors do including assigning work to employees, (2) responsibilities to their work group, (3) requirements for change, flexibility, and team effort, (4) things a supervisor should and shouldn’t do, ( 5) to create a positive and safe climate for worker performance, (6) to represent management to their work group (make a decision "their own"), (7) how to be perceived as a leader, (8) identify ways to build trust, (9) to diagnose situations and apply the most effective leadership style, (10) to set different expectations for different people, and (11) the differences in the supervisor and the non–supervisory employee.
Effective Discipline
The participant will learn: (1) differences between discipline and punishment, (2) how to be more assertive in dealing with misbehavior, (3) uses of voice tone, verbal, and nonverbal cues, (4) how to make rules and enforce them, (5) uses of positive and negative reinforcement and preventative strategies, and (6) how to use an overall positive approach for dealing with discipline problems.
Dealing with Difficult People
The participant will learn: (1) to identify the personality, (2) the characteristics of the difficult personality, (3) coping strategies for working with difficult individuals, and (4) to develop an action plan for dealing with the difficult personality.

Results Through Others

Developing a Winning Team
The participant will learn: (1) their place in the team and how to work together with other team members, (2) the goals, roles, and procedures of the team, (3) the most effective communication patterns in teams, (4) how you can support and sustain effective communication in teams, (5) the keys to effective team fellowship and leadership. (6) what distinguishes a team from other groups, (7) characteristics of team functioning, (8) skills useful to teams, and (9) barriers to effective team functioning.
Keys to Effective Communication
The participant will learn: (1) their personal listening styles, (2) to inventory their listening styles, (3) effective nonverbal skills for the workplace, (4) special skills in active listening to improve both team and interpersonal communication. (5) the relationship of personality and communicator style, (6) how each person can become a better communicator as well as interpreter of messages of other people, and (7) how to enhance communicator style through personality development in the work place.
Leadership Fundamentals
The participant will learn: (1) basic supervision styles, concepts, and issues, (2) origins of supervisory and management concepts, (3) requirements for change, flexibility, and team effort, (4) things a supervisor should and shouldn't do, (5) to create a positive climate for worker performance, (6) the difference between leadership and management, (7) how to be perceived as a leader, (8) leadership styles and how to develop them, (9) to diagnose situations and apply the most effective style, and (10) to set different expectations for different people.
Presentation Speaking
The participant will learn: (1) the basic steps in organizing and developing an effective message, (2) techniques to enhance the style of the message, (3) effective delivery techniques, (4) tips for managing stage fright, and (5) guidelines for creating and using visual aids.
Coaching Employees/Train-the-Trainer
The participant will learn: (1) to prepare an employee for coaching, (2) to explain the goals and objectives of the workplace shared by the supervisor and employee, (3) to apply coaching skills by facilitating practice, (4) to create a positive atmosphere, (5) to have employees explain their perceptions of the goals, and (6) to follow up and follow through on the coaching process.
 Last Modified 11/22/13