Total Quality Management for Front-Line Employees

Introduction

Front-line employees are the final determinants of whether or not Total Quality Management is successful. This session is primarily for front-line production employees in a TQM program; specific emphasis is given to changes that will have to take place “in the trenches” in a TQM program.

Objectives

The participant will learn: (1) how Total Quality Management is more of an attitude than a technique, (2) what changes the employee can expect as a result of moving to a TQM approach, (3) how front-line employees can use TQM to enhance their quality of life both on- and off-the-job.

Content Outline

TQM: an attitude, not a technique
How work differs under a TQM system
How customer satisfaction drives TQM
Loyalty: an expanded concept
A new way to view your supervisor
Using TQM to everyone’s advantage

Who Should Attend

This seminar is intended for a homogenous group of employees composing a team.

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