Problem Solving Tools

Introduction

This training session focuses on an overview of the problem-solving process with emphasis on the tools that are used. The ability to recognize the problem-solving model and tool application is a critical skill for all employees.

Objectives

The participant will learn: 1) The seven problem-solving steps and how to identify problems 2) the challenges and advantages of problem identification 3) what problem-solving tools are and when they are best used (4) how to apply solutions to perceived problems and, 5), how to integrate a problem-solving approach to the decisions faced by all workers in a modern technological environment

Content Outline

Problem identification: goal definition
The seven step model
Tools of analysis
Conceptual and behavior obstacles to team problem-solving
Hands-on examples - addressing a problem in organizations

Who Should Attend

This seminar is intended for employees involved in teams as well as supervisory and management personnel.