Problem Solving

Introduction

This training session focuses on the team approach to problem solving. Contemporary industries involve their employees in team oriented decision making processes. Therefore, the ability to recognize problems, and participate in the team problem solving process is a critical skill for all employees. 6 hours total.

Objectives

The participant will learn: (1) how to identify problems, (2) when to pursue the team approach to problem solving, (3) how to conduct an efficient problem solving meeting, (4) how to apply solutions to perceived problems, and (5) how to integrate a problem solving approach to the decisions faced by all workers in a modern technological environment.

Content Outline

Problem identification; goal definition
Benefits of a teamwork approach
How to involve others – brainstorming
Tools of analysis; analysis of problems
Conceptual and behavior obstacles to team problem solving
Why use a team problem solving approach?
Hands-on example – addressing a problem at your organization

Who Should Attend

This seminar is intended for employees involved in teams as well as supervisory and management personnel, or SPC participants.