Difficult peoples’ contribution to the work place are limited to negative aspects such as stress, absenteeism and lost productivity. Although their numbers are few, their impact is great. Learning to understand and cope with these individuals can be invaluable to the manager supervisor or line employee.
2 Hours Total.
The participant will learn:
(1) to identify the personality, (2) the characteristics of the difficult personality, (3) coping strategies for working with difficult individuals, and (4) to develop an action plan for dealing with the difficult personality.
This seminar is intended for managers, supervisors, supervisory trainees, or members of a team.
Links to Class Categories:
• Computer Training
• Health and Safety Training
• Management and Supervisory Training
• Quality Assurance Training
• Team and Employee Development Training
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