Counseling Employees

Introduction

Many employees have difficulty in succeeding on the job because of personal or other problems. This training session examines types of personal and behavioral problems employees may have and suggests strategies for helping the employee deal with those problems. 4 hours total.

Objectives

The participant will learn: (1) how to identify personal and behavioral problems, (2) how to develop strategies for dealing with employees and their problems, and (3) how to conduct a counseling interview for employees.

Content Outline

Identifying behavior problems
Identifying type of problem employees
Developing strategies for dealing with those problems
The coaching process
Pointers for handling difficult people
Developing responding skills
Making appropriate referrals
Managing resistance

Who Should Attend

This seminar is intended for managers and/or supervisors who need to deal with employee personal, behavioral, or performance problems.