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Western Kentucky University

CPD - Web-based Learning

Real Customer Service

With so many choices available to today's customers, businesses must "stand out from the crowd" in order to acquire and retain customers. These courses will provide a basis for good, old-fashioned, "real" customer service.

Core

  • Customer Service Fundamentals
  • Achieving Success with Difficult People
  • Managing Customer Service

Electives (choose 3)

  • Grammar Refresher
  • Keys to Effective Communication
  • Interpersonal Communication
  • Get Funny!
  • Speed Spanish

Begin your enrollment process!

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 Last Modified 9/25/14