ACE Lab Policies
You are welcome to use and explore the computers; however, we need your full cooperation in maintaining our computer lab. This is a college-wide lab and your technology fees do not cover printing in this lab. If the cost of printing goes over what we can afford, we will have to restrict your access to the printer.
The ACE Coordinator has the authority to close the lab at her discretion due to situations beyond her control. Examples include inclement weather, excessive heat, building or lab renovations, upgrades or maintenance, or any situation that would warrant closing the lab (we are closed if WKU is).  

Schedule
Monday-Thursday: 8:00am-7:00pm
Friday: 8:00am-4:00pm
Saturday & Sunday: Closed

Please Remember To…
• Save your work to a removable storage device often. The computers will reset after being idle for 30 minutes, and any work saved to the hard drive will be lost.
• Put your name, telephone number, and email address on your disks or drives so you can identify them or we can contact you when they show up in the lost-and-found.
• Save your files on your own disk, not the hard drive.
• Pick up your printouts in a timely manner. Don’t rely on print jobs remaining in the lab overnight for morning pickup.

Please Refrain From…
• Downloading and installing programs to the hard drive. Demo games and applications damage operating systems and bring virus infections. Save downloads to your removable disk (floppy, CD-R or CD-RW).
• Eating or drinking at the computers.
• Viewing materials that create a hostile work environment. This, as well as sending electronic mail that is obscene, abusive, threatening, or harassing, is not allowed.
• Disturb other people in the lab through excessive cell phone usage, listening to loud music, unsupervised/disruptive children, etc… Students disrupting others’ work will be asked to cease these activities and/or leave the lab. Repeated occurrences may cost you your privilege of using the lab. Concerns should be directed to the ACE coordinator in a respectful manner
• Printing out multiple copies of any document, this includes copying the same page in one document.
• Moving, disconnecting, or repairing any of the equipment. No webcams, microphones, or anything that can potentially cause lab disruption are permitted unless approved by the ACE coordinator beforehand.

Please Keep in Mind…
• You must have your WKU e-mail user ID and password to use the ACE lab computers. Only CHHS students and faculty and staff are allowed in the ACE lab.
• We are not responsible for user’s lost, damaged or stolen property including electronic media.
• Labs are being monitored for possible misuse of University equipment.
• This lab may not be reserved for classroom instruction.
• Abusive conduct toward ACE Lab assistant by a lab patron or faculty member is prohibited and will not be tolerated! Complaints should be directed to the ACE Coordinator.

ACE Lab Printing Rules
• No excessive printing.
The user is to notify a lab consultant if they need to print a document that exceeds 50 pages.
• Pause/Cease Printing if the lab begins to experience technical difficulties (network, power outages, or printers). If the problem is a prolonged one, the lab consultant will make a verbal announcement. If users do not heed this warning, they may lose their print jobs inadvertently. It is highly suggested that users wait for clearance from the lab consultant before resuming their printing. This clearance will come in the form of a verbal notification.
• Pick up printouts in a timely manner. Lab Consultants discard print jobs after 30 minutes.
• Color printing is available in the ACE lab for Academic Purposes ONLY. You must check with the ACE lab assistant BEFORE hitting print to the color laser.
Be sure to limit your color copies to the minimum required. If you have a large color printing job you will be asked to go to MMTH to have your color copies printed. You will not be allowed to print more than one color copy of a document in the ACE Lab. We will not print several copies of the same document for you.
• Poster printing is available in the ACE lab for Academic Purposes ONLY. You must check with the ACE lab assistant BEFORE printing to the plotter. You will not be allowed to print more than one copy of your poster, and you may not print any poster with a SOLID COLOR BACKGROUND.
• Be sure to check your work for spelling/grammar errors before you hit print. We will NOT allow you to reprint a poster due to a spelling or grammar error.

ACE Lab Assistants/Tutors are available to provide users technical assistance when computer problems occur. 
ACE Lab assistants will:
• Identify problems with major-specific software exclusive to the lab
• Explain error messages or direct users to documentation that can explain the messages
• General questions and problems
• Set up a document that needs to be printed on the plotter but will not help you design the document
• Assist with minor hardware problems
ACE Lab assistants will not:
• Answer any questions requiring them to analyze programs or algorithms.
• Answer any questions concerning specific assignments for classes.
• Help write or debug programs.
• Spend more than five minutes helping one use when there are others waiting.

These policies are subject to change as warranted by CHHS Academic Center for Excellence.