Western Kentucky University

Continuing Education

Real Customer Service

With so many choices available to today's customers, businesses must "stand out from the crowd" in order to acquire and retain customers. These courses will provide a basis for good, old-fashioned, "real" customer service.

Core:

  • Customer Service Fundamentals
  • Achieving Success with Difficult People
  • Managing Customer Service

Electives:

  • Grammar Refresher
  • Keys to Effective Communication
  • Interpersonal Communication
  • Get Funny!
  • Speed Spanish

About the Certificates and Online Courses

Each certificate program consists of 3 core course and 3 elective courses which, when successfully completed, will result in a certificate of completion. Courses are “bundled” by topic to provide a wide range of relevant information in each field. Courses are only $89 each. However, registering for a complete bundle will save money! Get all six courses for $499!

Our instructor-facilitated online courses are informative, convenient and interactive. All courses run for six weeks, with two-weeks at the end to complete your studies and take the final exam. Courses are composed of 12 lessons, representing 24 hours of instruction. Courses are project-oriented and include lessons, quizzes, hands-on assignments, discussion areas and more. You can complete any of these courses entirely from your home or office and at any time of the day or night. A new section of each course begins monthly.

To register, call Karen in the Continuing Education office
at 270-745-1912.

Search Online Certificate Programs:

 Last Modified 7/22/13