Child Care Referral Follow-Up

1.

Did you contact the referrals provided to you by the WKU CCR&R?

Yes

No

2.

Did you find child care?

(Select all that apply.)

I found child care

I did not find child care

I'm still looking

I have not made a decision

My child is on a waiting list

I decided to keep current caregiver

I decided child care was not needed

3.

If you found care, how would you rate the care that you selected:

Excellent

Good

Fair

Poor

4.

If you found care, how did you find it?

(Select all that apply.)

WKU CCR&R Referral

WKU CCR&R Internet Referral

Friend/Relative

Church

Child Care Provider

Web Search

Newspaper/Community Ad

Other:

5.

During your search for child care, did you have any difficulties?

(Select all that apply.)

No difficulties with search

Problem with location

Type of care not available

Cost of care was too high

Lack of quality child care

No opening available

No hours/days needed

6.

After speaking with us or visiting our website, do you feel the CCR&R increased your knowledge about quality child care?

Yes

No

7.

How do you rate the accuracy of information you received from WKU CCR&R?

Good

Satisfactory

Poor

8.

Do you remember receiving information on the Child Care Assistance Program (CCAP or Audubon)?

Yes

No

9.

The time it took the CCR&R to assist me was:

Immediately

Within 1 Business Day

Over 1 Business Day

10.

Do you feel the information we provided helped you to find child care?

Yes

No

I discontinued my search

11.

Did we better help you to understand your options for child care (licensed programs and family child care homes) either verbally or on our website?

Yes

No

12.

Overall, how would you rate the quality of services you received at the Child Care Resource & Referral?

Very Satisfied

Mostly Satisfied

Somewhat Satisfied

Not Satisfied

13.

Do you have any comments or suggestions about this service? Is there anything else the service might have done better to meet your needs?