Across the Great Divide:
Building Generational Bridges in the Technical Services Department
Emily Hicks, Director of Information
Acquisition and Organization, University of Dayton
Abstract: Today’s libraries
employ four generations of workers with diverse worldviews, work philosophies,
and life experiences. This diversity can lead to conflict and miscommunication
in the workplace. Managers must be aware of the potential differences between
generations and learn to adjust their managerial style to interact effectively
with staff from any generation. By developing an atmosphere of understanding
and appreciation of each individual’s views and values, managers can minimize
workplace tensions and maximize productivity. This presentation will explore
the characteristics of each generation, the impact that these characteristics
have on workplace values, on-the-job strengths, and expectations, and provide
insights into each generation to assist managers and others. Real-world examples
from library technical services will be discussed.