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Department of Telecommunications

Telephone Feature Access Codes





 
*1...PRIORITY CALLING

This feature gives a three-burst ring at the phone of the person you are calling, notifying them that the call is urgent. To activate priority calling:
 1. Dial *1
 2. Dial extension number



*2...CALL FORWARD (ALL CALLS)

To temporarily send your calls to another number:
 1. Lift receiver and push *2
 2. Wait for dial tone
 3. Dial number you want calls transferred to
 4. Wait for confirmation tone
 5. Hang up

To cancel:
 1. Lift receiver and push #2
 2. Wait for confirmation tone
 3. Hang up
Note: This feature overrides assigned cover groups.



*3...CALL FORWARD (BUSY OR NO ANSWER AFTER 3 RINGS)

To temporarily send your calls to another number when your line is busy or is not answered in three rings:
 1. Lift receiver and push *3
 2. Wait for dial tone
 3. Dial number you want calls transferred to
 4. Wait for confirmation tone
 5. Hang up

To cancel:
 1. Lift receiver and push #3
 2. Wait for confirmation tone
 3. Hang up
Note: This feature overrides assigned cover groups.



*4...MUSIC ON HOLD

To play music for someone once you have them on hold, press *4. Once you've done this, pressing *4 again will take the other party off hold.
Note: This feature only works when you put someone on hold using the "Flash" button. This feature will not work if you put someone on hold by depressing the switchhook or by pressing "Hold".



#4...REDIAL

To call the last number you dialed, push #4.

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*5...AUTOMATIC CALLBACK

If you dial an on-campus number and receive a busy signal and don't want to keep redialing:
 1. Hang up
 2. Lift receiver and push *5
 3. Wait for dial tone
 4. Redial the busy number
 5. Wait for confirmation tone
 6. Hang up

When the busy line and your line are free, you will get a three-burst ring on your phone. Pick it up and you will hear your call being placed on your line.

To cancel:
 1. Lift receiver and push #5
 2. Wait for confirmation tone
 3. Hang up



*6...FORWARD CALLS TO VOICE MAIL

This feature sends all your calls straight to your voice mail without ringing at your phone:
 1. Pick up the receiver and dial *6
 2. Wait for confirmation tone
 2. Hang up

To cancel:
 1. Lift receiver and dial #6
 2. Wait for confirmation tone
 3. Hang up



*7...CALL PICK UP

To answer a ringing phone other than your own, but within your pick up group:
 1. Lift receiver and push *7



#9...ABBREVIATED DIALING
Note: System administrator must assign this feature to your phone

To put someone's number on "speed dial":
 1. Lift receiver and push *0, wait for confirmation tone, and push #9
 2. Push number you wish to store on (01-20; If you store an abbreviated number on any number from 01 to 09,
     be sure to include the '0' e.g. "01" instead of "1")
 3. Dial the number you wish to store in memeory (off campus numbers must have the preceding "9" programmed in also)
 4. Push #, wait for a confirmation tone, and hang up

To place a call using abbreviated dialing:
 1. Dial #9, then dial what the number is stored under (01-20)

To cancel:
 1. Lift receiver and push *0, wait for confirmation tone, and push #9
 2. Dial number stored under (01-20), wait for dial tone
 3. Push #, wait for confirmation tone (may take several seconds)
 4. Hang up

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