Voice Mail

For these following steps (and every step thereafter), those of you who are fairly new to Audix might want to wait until you're prompted before you proceed to the next step. That way, you'll get used to the commands and not need to wait for the voice prompts to know what to do.In other words, it is not necessary to wait for the voice prompts to go from one step to the next. For example, once you've logged in you can go straight to changing your password by pressing (rather than pressing in the activity menu and then waiting for Audix to tell you to press to change your password).

Logging In

1. Pick up the phone, wait for a dial tone, and dial .
2. Dial your 5-digit extension and the key. (Example: If your number is 745-1234, dial ). If you are calling from your extension, just press the key.
3. Enter your password and press the key.

NOTE:Your initial password will be your 4-digit extension. After logging in for the first time, Audix will ask you to change your password to a 5 digit number. Change your password to a number YOU can easily remember, and that others can't easily guess. For example, don't change it to 12345, 98765, 55555, or any other easily guessed number. Once you've changed your password, you'll want to change it about every three months.

Once You've Logged In

Once you've logged in, you will have six options at your disposal. Simply pressing the corresponding number on the phone accesses the options, numbered 1-5 and 7...

1. Record and Send Messages

2. Get and Respond to Messages

3. Create Personal Greetings

4. Check Outgoing Messages

5. Change Password/Create Lists/Personal Directories

7. Scan Messages Quickly

This list of options is referred to as the Activity Menu. At any point along the way you can return to the Activity Menu by pressing (*R).

1. RECORD AND SEND MESSAGES

Once you have accessed this option, Audix will tell you when you can record your message. After you record the message you can edit it (press ) or approve it (press ). Once you edit your message (if you choose to do so), press to approve.

After you approve your message, Audix will ask you for the extension(s) you want to send the message to. At this point, you can press *L( ) to access a mailing list. Enter the extension (followed by ) of the list owner after pressing *L (if YOU are the list owner, just press ). Finally, enter the list ID (list name) and press the key. Mailing lists are discussed in detail under "5. CHANGE PASSWORD/CREATE LISTS/PERSONAL DIRECTORIES". After you enter the extension(followed by the key), you can enter another extension by once again entering the extension followed by the key. When you've entered all your extensions and/or mailing lists (you can enter as many as you want), press the key.
Once you press the key, you can either send the message (press ) or you can hear a list of options (press ); this list of options includes making the message private, making the message a priority message, and so on.

2. GET AND RESPOND TO MESSAGES

After you choose this option, you will hear the message summary i.e. the number of messages, when each message was sent, from what extension, and from whom (these message summaries are called headers). Once you hear the headers, you can hear the messages (press ), or listen to the headers again (press then ). After hearing each message, you will have the options of responding to/ forwarding the message (press ), deleting the message (press *D), or skipping to the next message (press ).

3. CREATE PERSONAL GREETINGS

When you select this option, you will hear the greeting status; that is, what greetings are being used for what calls. After you hear the greeting status, you can listen to a greeting (press ), change, create, or delete a greeting (press ), scan all greetings (press ), activate a greeting (press ), or differentiate call types for the purpose of activating different greetings for different types of calls (press ).

When you record a greeting, you will have to assign a number to it (the default Audix system greeting is assigned ). You can have up to nine greetings stored (numbered -- ).

As for call differentiation, calls can be differentiated into either internal/external or busy/no answer. If you differentiate calls into internal/external, that means you can have one greeting for people calling from a campus location and another greeting for those calling from an off-campus location. If you differentiate busy/no answer calls, you can have one greeting for calls when nobody picks up and another greeting for those that call you while your phone is busy. You can only differentiate one or the other (internal/external or busy/no answer); the system is not set up to do both.

Audix does not mention the next three options when you first log in. However, they are available and will be mentioned with the other options if you press *H (help) in the activity menu.

4. CHECK OUTGOING MESSAGES

This option allows you to review messages you have sent. For example, if you recorded a message on Audix and sent it to somebody, this option would tell you who received the message and when they received the message (time, day, and date). Under this option, you can also listen to (press ) or change/re-send (press ) messages that have been scheduled for delivery at a later time (scheduling a message for a later delivery is one of the options in the list of options described in the third paragraph under "1.RECORD AND SEND MESSAGES" -- see above).

5. CHANGE PASSWORD / CREATE LISTS / PERSONAL DIRECTORIES

This is the option you choose whenever you need to change your password (press ). In this option, you can also create mailing lists (press) and create a personal directory (press ). This is also the option to choose when you want to re-record your name for extension identification (press ).

To change your password, press in this option. Audix will then ask you to enter your new 5-digit password. After you enter your new password, press . You will then have to re-enter the new password for confirmation. Press again after you enter it the second time.

Mailing lists are useful when you want to send out the same message to multiple extensions. To create a mailing list, press in this option. You can then create a list (press ), scan all lists you've created (press ), or review/modify an existing mailing list (press ). If you press to create a list, first you must enter a list ID; that is, name for the list. The list ID can be up to 6 letters or digits long. After you enter the list ID, press . Next, you have to decide if you want the list to be private (only you can access it) or public (others can access it). Press to make it private or press to make it public. After making the list private or public, enter an address (extension) and press . Continue entering numbers (and pressing after each one) until you've added all the numbers, then press once more to approve the list.

In order to use the next feature (personal directory), you must switch over to addressing by name rather than number. To do this, press *A() after Audix asks you to enter an extension (see second paragraph under "1. RECORD AND SEND MESSAGES"). You do not have to be in name addressing mode to create a personal directory; only to use your personal directory once you've created it.

A personal directory is a list of abbreviated names for those with whom you frequently get in touch. For example, if you frequently send messages to John J.Doe you might want to enter him as "JJ" in your personal directory. The personal directory system is more or less a speed dialing system. To create your personal directory, press in the personal directory option. Audix will then ask you to enter your abbreviation for that extension (upto 10 characters) and press . Continue entering extensions and their abbreviations until you've added all the entries you want, and then press to approve of the directory.

Here's an example entry into a personal directory:

Let's say that Mr. John J. Doe's extension is 9999, and you want to enter him in your personal directory as "JJ". When you first go into the "Create Personal Directory" option, you would enter his extension followed by (9999#). You would then press twice (the letter "J" is on the key; therefore, you would press twice for "JJ"), followed by pressing . After that entry you would add any more entries you wanted, and then you would press the key once more to approve your personal directory.

7. SCAN MESSAGES QUICKLY

This option allows you to review your messages by scanning the headers and messages (press ), scanning only the headers (press ) or scanning only the messages themselves without headers (press ). After hearing the headers and/or messages, you can respond or act on each message (delete a message, forward a message, etc.-- see "BASIC COMMANDS" table).

BASIC COMMANDS