Facilities
Management
PROCEDURES FOR
REPORTING A WORK ORDER
Report
a work order by calling our main line 745-3253 or by logging on to our webpage and submitting it on-line.
(http://www.wku.edu/Dept/Support/FacMgt/)
When using our on-line web requestor and have questions, please call our office and our staff will be happy to assist you.
All calls and on-line submittals will be issued into a work order and distributed to the appropriate maintenance trade.
Routine Work Orders
Work Orders that are considered routine are scheduled in the order they are received. Routine work orders normally have a 3 day turnaround.
Urgent
Work Orders
Urgent issues will be dispatched out as we receive them. Please call our main number ext. 53253. DFM will assign the urgent request to the proper maintenance area for expediting. If you have an urgent issue after hours, please contact University Police at 745-2548 and they will contact the necessary personnel. Examples of urgent work orders would be issues such as no air in the building, no power in a room or anything that prohibits you from conducting class or business in your particular area.
Emergency Work Orders
Emergency issues will be dispatched out as we receive them. Examples of emergency situations would be anything that could be life threatening to the occupants of the building or areas. (i.e., total building power failure, elevator malfunction, burst water lines) If you have an emergency after hours, please contact University Police at 745-2548 and they will contact the necessary personnel.
NON-ROUTINE
WORK ORDERS
Service Requests are designed for non-routine maintenance or larger projects. Submit a written service request to Facilities Management, complete with an index number to be charged and a department head signature. (Form not available on-line and can be picked up from our office) If requested, an estimate will be prepared and final funding identified and approved. The funding for this service requests will then be sent to the business office for encumbrance. The requesting department is notified and scheduling of work is set up. When job is complete department will be billed accordingly. Depending on the time of year partial payments will also be billed on service requests.