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Dept of Facilities Management

    Building Services - Customer Concern Form


    This form should be used by University Building Coordinators only.

    In effort to improve the services the BSA staff provide to each of you on a daily basis, we are implementing this 'Customer Concern Form' for you to use to let us know about issues or concerns in regards to our cleaning services provided in your assigned building(s).

    Please feel free to let us know of area(s) that you feel needs attention, or that could be improved in some way. This information will be considered confidential, but will be used to improve our services provided to the University campus community.

    Names are not required, but would be helpful when responding to your concerns.


1. Building Coordinator

2. Phone

3. Building Name

4. Room #(s) or Area(s) of concern:

5. Specific Concerns:

  Please provide detailed information to assist in our response efforts.    

    Your opinions matter to us greatly. Thank you for taking the time in helping us move toward providing you with the highest level of customer service possible.

    Judy Blankenship
    Building Services Manager

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Copyright © 2004. Department of Facilities Management
Western Kentucky University
All rights reserved - Updated 06/30/2004
Please send comments to madan.meka@wku.edu